Skip to content

Big E's

The Gold Standard in the Pilot Car Industry

Call Now 817.661.0160

Return Policy

Return Policy is an information and e-commerce site for Big E’s Custom Upfitters that specializes in the sale of Professional Grade Pilot/Escort Vehicle Equipment and Supplies as well as service on big trucks, pilot cars and emergency vehicles. Our goal is to provide great customer service. Should you be unhappy with the products that we send to you, they can be returned within 30 days of purchase for an exchange, (less the cost of Shipping & Handling). To return an item, call or email us and provide information as to why the item is being returned.
The Guidelines for returns are as follows:
     1. Items must be returned within 30 days of purchase.
  1. Buyer must pay the shipping on the return items.
  2. Original shipping & handling costs are not refundable.
  3. Items must be returned in original or equivalent packaging.
  4. Item must be unused or in like new condition.
  5. There are no returns or exchanges on international purchases.
To return or exchange an item, email customer support with pictures (if damaged) and indicate why the item is being returned and ship the item (and all original contents in the original packaging) back in its original packaging.  Ship to the address given to you by customer service.

A/C Services

Big E's Kustom Kar'z provides accurate diagnoses, clear and detailed quotes with competitive prices. We check for leaks, Freon level, and blower volume. Parts are replaced as necessary. When a leak is not detectable upon initial inspection, a dye is used to pinpoint the location.


Our service technicians link to your vehicle's computer processor, sensors, and microchips, logging any problems or issues present. It can reveal existing flaws including problems with the exhaust, transmission, oil tank and other systems. Diagnostic tests help pinpoint issues quickly and reliably, without need for a full vehicle inspection. If you’re short on time, these tests can help identify next steps to get you safely back on the road.

Lift & Leveling Kits

Big E's Kustom Kar'z sells and installs lift and leveling kits from leading brands in the aftermarket, suspension industry. Add a few inches to your truck or Jeep® with a suspension lift kit for bigger tires and wheels. Solve truck stance and nose dive problems with a leveling kit.

We make it easy to customize your vehicle to the perfect height.Lift and leveling kits can add both functionality and aesthetics by increasing ride height.

Contact form

Fields marked with a * are compulsory